Question 1

How to track my order?

Accepted Answer

📧 Check Your Confirmation Email After placing your order, you'll receive a confirmation email containing your tracking number. 🌐 Visit the Tracking Page Go to our website and head to the "Track Your Order" section. 🚚 Track Your Order Click "Track" to view the latest updates on your order’s status and estimated delivery time. 📦 Use Carrier Websites You can also track directly on the carrier's website (e.g., Xpressbees,DTDC,Ekart ) using the tracking number. 📱 Sign Up for Alerts Stay updated by signing up for SMS or email notifications for real-time delivery updates. 🛠️ Contact Support If something looks off or you need help, reach out to our customer service team for assistance.

Question 2

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 3

I didn’t got my order, what to do?

Accepted Answer

📧 Check Your Confirmation Email**  Verify that you received the order confirmation email and the tracking number. 🔍 Track Your Order**  Use the tracking number to check the status of your delivery on our website or directly with the carrier (e.g., UPS, FedEx, USPS). 📦 Check with Neighbors or Household**  Sometimes packages are left with neighbors or family members. Make sure no one else received it on your behalf. 🏠 Verify Delivery Address**  Double-check the shipping address you provided to ensure it’s correct and complete. ⏳ Wait a Little Longer**  Sometimes packages may be delayed. Check if the carrier has provided an estimated delivery date or a delay notification. 📞 Contact the Carrier**  If the tracking status shows it was delivered but you didn’t receive it, reach out to the delivery carrier for more details. 🛠️ Contact Customer Support**  If you still can’t locate your order, reach out to our customer service team for further assistance. We’ll help you investigate the issue. 💡 Consider Filing a Claim**  If your package is confirmed lost, we may assist you in filing a claim with the carrier.

Question 4

What is your return policy?

Accepted Answer

Return Policy ⏳ Return Window**  You have **30 days** from the date of delivery to return most items. 💡 Condition of Items**  Items must be **unused**, **unwashed**, and in their **original packaging** to qualify for a return. 📦 How to Return**  - Visit our **Returns Page** on the website to initiate your return.  - Follow the instructions and print out the return label.  - Pack your items securely and attach the label. 🚚 Return Shipping Costs**  - **Free returns** on defective or incorrect items.  - For other returns, customers are responsible for return shipping costs unless otherwise specified. 🔄 Refunds**  Once we receive and inspect your return, we will process a **refund** to your original payment method.  Processing time**: Please allow 5-7 business days for the refund to appear. ⚠️ Non-Returnable Items**  Some items are **non-returnable**, including:  - Gift cards  - Personalized or custom-made products  - Opened hygiene products ❓ Need Help?**  If you have any questions or need assistance with your return, our **customer service team** is here to help!

Question 5

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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Frequently Asked Questions

Frequently Asked Questions